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IB Questions and Complaints Procedure

From time to time a parent/legal guardian or student may have questions or concerns that they may want to bring to the attention of the appropriate school personnel. The following procedure will be followed:

  • Any inquiries, comments or complaints involving the Primary Years Program (PYP) that arise in relation to a student’s academic environment should be brought to the attention of the classroom teacher. These will be addressed in a timely manner.
  • Concerns that arise of a personal nature should be addressed to the school counselor.
  • In all instances, please contact the IB coordinator
  • If the issue is still unresolved, a meeting with the classroom teacher, IB coordinator and principal will be scheduled in a timely manner.

For Concerns regarding the practices of the International Baccalaureate Organization please utilize the following information:

The International Baccalaureate® (IB) welcomes feedback on every aspect of its work and uses the information it receives to make services even better.

We value your views and aim to make continuous improvements based on the feedback we receive. Both positive and negative feedback is welcome and we will do our best to turn issues into action.

Please use the guide below to ensure that your enquiry or concern is directed to the appropriate department: ( from IBO Comments and Complaints